How to Cancel an A/R Cash Receipt

The Cancel A/R Cash Receipts function is used to cancel a payment that was entered incorrectly (wrong account/incorrect amount) or to reverse a payment that is no longer valid (e.g., an NSF cheque that has been received).

Use the following steps to cancel an A/R cash receipt:

1. Click on the Business tab, click Accounts Receivable, and select A/R Cash Receipt Management.

2. If applicable, enter the Account Number.

Note: The Cash Receipt Number field will become available when an Account Number is entered.

3. If applicable, enter the Cash Receipt Number.

4. If applicable, click on the Year drop-down menu to select an option.

5. If applicable, click on the Period drop-down menu to select an option.

6. Click on the Search button. All related results will display in the grid.

Note: If necessary, perform an advanced search. Refer to Advanced Search for more information on this section.

7. Click on the Action drop-down menu beside the corresponding A/R Cash Receipt and select Cancel.

8. A Message will display confirming the Cash Receipt is cancelled.